Incident Management

A practical, regulator-grounded walkthrough of how compliance officers and quality leaders should structure patient safety event reporting to satisfy Joint Commission, CMS §482.21, AHRQ Common Formats, and state mandates like Minnesota’s, with PSO protections under 42 CFR Part 3.

A Joint Commission surveyor will ask to see your incident log, your grievance timelines, and your CAPAs in the same breath. Here is what healthcare incident management software has to do to hold up under that pressure, and what the regulators actually cite.